Orders will be processed within 1 business day and shipped out within 2-5 business days. Shipping cost is calculated at the end of check out. We as a company stride on providing the best shipping experience.

Once receiving the package, take the mask out of the packaging and move the inside beads around to suit the shape of your head and face. Next, place in desired fridge, freezer, or microwave.

Fridge/ Freezer: 30-45 Minutes
Microwave: 20 Seconds

We recommend storing it back in the packaging or in a kitchen drawer. Then, placing it in your desired method for the time recommended.

Please contact customer support for return. Returns are eligible within 10 days of receiving the item. All return labels are purchased by the consumer. Allow 3-5 business days to process the return.

Yes! Due to our unique customizable design, Medicool Masks will fit any shape or size face/head. Simply put the mask on your head and use the adjustable straps to tighten or loosen based on your size and shape.

Medicool Masks are custom gel mods to fit any shape or size of head and face. The gel mold consists of mini beads made of sodium polyacrylate which provide ice and heat. There is an inside fleece covering to provide comfort and the perfect temperature.